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Frequently Asked Questions

Who do we serve?

Our organization provides virtual counseling to current service members, veterans, and their spouses in Ohio and Kentucky. Our services are free and unlimited and we believe veterans should be served regardless of discharge status, the branch of service, or combat experience. 

 

Who are we?

Seven days a week was created by a group of mental health professionals after hearing the stories of their veteran patients and seeing how virtual counseling technology can increase access to counseling. Our counselors understood the need for free and unlimited counseling for service members, veterans, and their spouses and created our organization to provide secure and confidential virtual counseling. We work to bridge the gap between the social, physical, and emotional barriers to seeking mental health counseling and are passionate about serving our nation’s veterans and their spouses.

Seven Days a Week offers access to licensed, trained, experienced, marriage and family therapists (LMFT), clinical social workers (LCSW / LMSW), and board licensed professional counselor (LPC). Additionally Seven Days a Week Counselors are required to receive the PsychArmor® Institute Veteran Ready Healthcare Provider Certificate.

Through our secure video chat service, we can provide confidential licensed counseling through any computer or smartphone with internet access and a video chat camera.

 

Why do our clients need our services?

  1. Social Barriers

Because military culture is focused on the bravery and strength of service members, many clients are discouraged from seeking counseling services and the stigma associated with mental illness. Additionally, seeking mental health services provokes a sense of weakness or vulnerability due to the military culture surrounding mental health. Many are not able to get past the stigma in order to get the help they need. Our service allows for at-home confidential counseling, which allows for a sense of privacy that could not be achieved at a veterans affairs hospital or clinical office. Virtual counseling can open the door for many who feel they need help but are hesitant, afraid, or embarrassed to be seen seeking such services. 

 

  1. Physical Barriers

Physical distance and long wait times are a large contributor to the barriers to seeking counseling under the current care model for service members, veterans, and spouses. Virtual Counseling provides a solution to this by being accessible on any computer or smartphone with internet access. We also provide the first counseling session within a week of reaching out for help. Both of these solutions contribute to a sense of ease through the process in comparison to traditional in-office counseling where wait times can be upwards of six weeks to be seen. Our virtual counseling service also addresses scheduling issues for clients who are unable to schedule daytime appointments. 

 

  1. Emotional Barriers

Beyond the previously stated barriers, emotionally the military culture perpetuates a sense that some of the problems our clients are facing as less deserving of help. Many of the mental health issues such as PTSD and TBI are framed in the most severe light by the current care model. In addition to treating or referring clients who have these particular diagnoses, we want to reach service members, veterans, and spouses who may be struggling with transitioning into civilian life, anxiety, marital issues, grief, communication, and all other aspects of standard counseling. By talking about these less severe mental health issues we believe we can prevent some of the more dire outcomes of mental illness. 

 

How does our service work?

  • Clients call or email us for help, and we respond within 48 hours.
  • We’ll do a brief intake, and then match the client to a licensed counselor who has specialized training and can further assess your needs.
  • The client will receive an email containing open counseling slots to choose from.
  • Once the client has scheduled their first counseling session, they will receive an email containing your login information to begin the video or phone session for your scheduled appointment.
  • Our Virtual Counseling Platform can be accessed from a computer or smartphone with internet access!

 

The Need by the Numbers

Service Members

Mental disorders are the leading causes of US military morbidity. Nearly 1 in 4 active duty members showed signs of a mental health condition, according to a 2014 study in JAMA Psychiatry. Military service has unique stressors that can increase mental disorders. Annual hospital bed days owing to mental disorders in the US military doubled between 2006 and 2010. The military suicide rate also increased substantially during this period.

 

Veterans

The Iraq and Afghanistan Veterans of America (IAVA) reports that 

  • 58% of Post 9/11 Veterans have a service-connected mental health injury
  • 40% have considered suicide
  • 54% know an OIF/OEF vet who attempted suicide
  • 45% know an OIF/OEF vet who died by suicide
  • 31% believe the stigma around seeking help is too great 

According to RAND 2017, Approximately 18.5 percent of U.S. service members who have returned from Afghanistan and Iraq currently have post-traumatic stress disorder or depression; and 19.5 percent report experiencing a traumatic brain injury during deployment.

Roughly half of those who need treatment for these conditions seek it, but only slightly more than half who receive treatment get minimally adequate care.

 

Military Spouses

In a study conducted by the Substance Abuse and Mental Health Services Administration, researchers estimated that more than 29 percent of the nation’s 910,000 military wives ages 18 to 49 suffered mental illness within the past year and that about 23 percent received treatment for their problems. The findings suggest that military wives are twice as likely as other married women to fall through the treatment net, but researchers cautioned that they need to collect more data to properly measure the difference.

One study examining mental health in a sample of 250,626 Army wives found that wives with a deployed spouse reported higher rates of depressive (18 – 24 percent) and anxiety disorders than those without a deployed spouse. Further, higher rates of mental health issues were associated with longer deployments (more than 11 months).

According to a 2014 study by The National Institute of Health, most participants (78%) reported mild to severe depression. Many (44%) reported unaddressed mental health needs. Barriers included inability to attend daytime appointments (38%), inability to find a counselor who understands the needs of military spouses (35%), inability to find a counselor the participant could trust (29%), concerns about confidentiality (26%), and lack of knowledge about where to get services (25%). The barriers reported differed markedly from those described by distressed women in the general population.

 

Our Mission

Seven Days a Week’s mission is to provide free, confidential, and unlimited virtual counseling to service members, veterans, and their spouses. 

Our nation’s service members, veterans, and their spouses are not seeking help due to a variety of barriers, including physical distance, social stigma related to military culture, and long wait times for care. Our organization is passionate about eliminating these barriers and providing high-quality mental health care to the brave men and women who protect our country. 

If untreated the mental and physical wounds of war can lead to veteran suicide, homelessness, severe mental illness, and broken families. Seven Days a week aims to serve and support our nation’s heroes through high-quality virtual mental health care.

How does our virtual counseling service work?

  • Clients call or email us for help, and we respond within 48 hours.
  • We’ll do a brief intake, and then match the client to a licensed counselor who has specialized training and can further assess your needs.
  • The client will receive an email containing open counseling slots to choose from.
  • Once the client has scheduled their first counseling session, they will receive an email containing your login information to begin the video or phone session for your scheduled appointment.
  • Our Virtual Counseling Platform can be accessed from a computer or smartphone with internet access!

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Please fill out our contact form for more information on services. If you or a loved one are in a life threatening situation please call 911.